FAQ
Ordering and Shipping
When will my order ship?
Most orders ship the next business day, as long as the product you ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
How long will delivery take?
Transit times are estimates only and cannot be guaranteed. We recommend ordering early to avoid delays caused by carrier shipping times or product availability.
Do you offer free shipping?
Free shipping is available on select items, such as our 55 lb Unscented Aroma Beads special pricing offer. Free-shipping offers do not apply to Hawaii, Alaska, or Puerto Rico.
Do you offer local pickup?
Yes, pickup at our Humble, Texas location is available on select items. Look for the pickup option on the product page.
My package says delivered but I don't have it. What do I do?
Contact us right away. Before a replacement is sent, we will ask for photos and for you to complete the verification link we send you. Claims cannot be reshipped until both are done.
My order arrived damaged or wrong. What happens next?
Reach out with photos of what you received. We accept returns for manufacturing or workmanship defects, and for fulfillment mistakes where we shipped the wrong product.
Discounts
We do offer rep codes which can be used with an order, but only 1 at a time. As for veteran discounts, we offer this in store only.
Usage
Our fragrances are safe for usage in all types of products as long as the IFRA is followed. Glass Diffuser bottles, waterless diffusers, candles, freshies, soaps and many more items.
Returns and Refunds
What is your return policy?
We gladly accept returns of products that are defective due to manufacturing or workmanship, and of incorrect products sent by our mistake.
What do I need for a refund?
Photos of the delivered product are required for any refund request. If photos are not available, a refund cannot be issued.
Products
What do you sell?
Buyitshipit carries candle and soap making supplies, including fragrance oils, aroma beads, silicone molds, pigments, glitter, and dyes.
What does 0% mean?
The Percentage is for skin safe usage in soap. The 0 Means not skin safe the 00 means we have not received an IFRA yet( skin safe usage document)
Do you sell ClamShells?
No we do not sell clamshells online only in store along with Jars. They are sold only in store. Special arrangements be made if needed. Just contact us.
An item I want is out of stock. Can I still order it?
If an item shows as unavailable, it is out of stock and cannot be ordered until it is restocked. Check back soon or contact us to ask about restock timing.
Contact
How do I contact you?
Email garrett@buyitshipit.com or call 281-819-0034. You can also reach us at BISI Enterprises, LLC, 2040 Humble Place, Humble, Texas 77338.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
